Job Description

About Doctor Anywhere Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing i About Doctor Anywhere Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region. At DA, we believe in the value of innovation and collaboration. Grounded in our motto of 'Keep Going, Keep Growing', our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep! About the team Our Commercial team is a pivotal component of Doctor Anywhere. We're a tenacious group in charge of a wide range of business development and strategic partnership initiatives. Our primary job is to establish and expand our collaboration with insurance providers, healthcare agencies and corporate clients in order to provide healthcare to employees and the community. About the role We are seeking a Senior Executive, Marketplace Operations & Billingwho has the passion in e-commerce and be able to support the day to day logistics and customer service operations and bi-weekly invoicing to scale the DA Marketplace delivery and order fulfilment capabilities. The candidate will manage the different operative models in the Marketplace (vendor delivery, 3PL, external delivery companies, etc) and maintain operational excellence with a pursuit of reducing lead time to our end users. A bulk of your time will be supporting the bi-weekly invoicing for our vendors so you must be equipped with finance literacy. You will be directly working with the Head of Marketplace with a dotted split line into the BD Manager for assisting in the onboarding/off-boarding of our vendors and the Finance Manager for the bi-weekly invoicing. A summary of the key responsibilities are as follows: Manage and optimize vendor billings protocols in the DA Marketplace Handle Bi-Weekly Invoicing Perform daily operations duties including tracking of business transactions, invoicing, payment and logistic arrangement Liaise with suppliers on business operation matters Liaise with customers on order fulfilment matters Maintain forecast and performance of operational metrics with our vendors and our third party logistic partners (Weekly, Monthly and Quarterly business report trends) QC/QA compliance with vendors and third parties Build and maintain strong relationship with vendor and third party employees, keeping them engaged Monitor vendor performance to identify issues and propose initiatives to solve them monthly, and propose changes to mitigate any financial risks Customer service oriented - goes above and beyond to meet the needs of our vendors and operation partners Manage external agency members supporting our order fulfilment. Must have experience with people managing. About you Bachelor's degree in relevant discipline or the equivalence with 1-3 years experience in e-commerce marketplace operations and performance measurements. Experience within retail e-commerce business (preferred) Proficiency with analytical tools (Excel pivot tables, graphing, PowerPoint) Working knowledge and experience in 3PL and operational procedures and regulations Outstanding attention to details ability to maintain high level of accuracy Demonstrate ability to handle multiple tasks, to prioritize those tasks and meet deadlines Good team player and have the willingness of taking new challenges with a flexible attitude A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges. Comfortable with ambiguity and flexible to learn new things - we're not done growing, and heading into uncharted territories is part of the fun!