Job Description

Description du poste

Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop's production planning.
 Reports on the maintenance operations evolutions to the internal and external stakeholders. He/she is the prime interface for any questions from leadership as to engine status and is accountable for raising critical items/help needed to program team / leadership.
 In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
 Ensure initial workscope and extension are compliant with the process and program's guidelines.
 Act as the industrial operations representative within the Customer Team. He/She is the main interface between the customers and the shop. He/She makes sure that the shop receives and reports all the information needed.
 Organize Customer visits in shop.
 Validate industrial gates are passed
 Track invoicing delays and quality standard compliance in line with contract obligations.
 Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
 Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
 Follow up commercial disputes and ensure resolution with customers.
 Works on best practices to allow quick and smooth hand-offs among several stakeholders.
Required Skills:

Exigences du poste

Highly effective communication skills
 Strong organizational and time management skills
 Computer Skills – Microsoft Word, Excel and Powerpoint
 Self-starter with ability to work under pressure to deliver targets on time
 Cross-cultural experience and ability to work in different cultures with successful outcome
 Able to work independently, meet tight deadlines and work under pressure with minimum supervision.

Education and Experience:
 Bachelor's Degree
 More than 3 years of experience in customer service
 Some knowledge of aircraft engines
 Aerospace experience will be an added advantage
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.
BAC+3, BAC+4
Supérieure à 3 ans