Job Description

Who we are?
At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Business Need / Purpose of Role
Manage the efficient running of the Service Center & Global Principals Accounts specific to that hub location. Accountable for performance and service delivery of a team of industry professionals providing regional support for global or regional customers in line with the company/department strategy.
Duties and Responsibilities:
Operational and Project/Tasks Management

• Manage the day to day service delivery of the Service Centre Hub Principals to ensure all procedures are competently executed
• Understand and manage process(es) as per the Standard Operating Procedures (SOP)
• Manage the daily operational requirements ensuring service delivery, performance against KPIs, objectives and departmental/business strategy
• Manage and monitor principal requests, reporting, procedures and policies, working instructions and principal contractual requirements
• Manage or assist the onboarding and implementation of new or existing Hub Principals into the business.
• Drive continual improvement and service delivery - Defining, Implementing, Development & Improvement of Internal or external operational/financial processes.
• Manage the full utilization of the operating (ERP) IT system(s) and tools available by the relevant stakeholder\xe2\x80\x99s
• Principal and stakeholder engagement, follow up, relationship development and management
• Proactively explore, manage/monitor and maintain an overview of all financial activities relating, but not limited to, Cost/Efficiency Savings, Negotiations with owners/LPA/Service
• Assist and support other departments / functions as and when required
• Activity be involved and/or lead/manage tasks or projects in area of responsibility with delivery within scope

Quality Management

• Ensure service delivery standard failures by Service Centre, team or individual ere escalated and reported for followed up with the relevant stakeholder(s)
• Manage, monitoring, reporting and compliance of internal and external KPIs, with accurate & on time internal management reporting (Operational & Financial).
• Adhere too and ensure the Service Centre are compliant with all ISS processes, procedures, instructions and policies
• Maintain and regularly review Inchcape and principle specific, (including but not limited too) Databases, Manuals, SOPs, KPIs, reporting requirements
• Monitor and evaluate 3rd party performance - when required plan, implement, and deliver improvements
• Ensure full compliance with ISS Quality control systems

People / Resource Management

• Manage and monitor the training needs of direct and indirect lines
• Coach and mentor direct and indirect lines when required
• Always manage and monitor workload of the staff/teams to ensure sufficient resources levels
• Monitor and evaluate SVC, team and staff performance \xe2\x80\x93 when required plan, implement and deliver improvement
• Manage any HR related issues which may arise in conjunction with HR and are escalated, when required, to the Hub Operations Manager.
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not

Office/SVC Management

• Manage the day to day running of the office
• Manage and deliver against set SVC budget
• Manage HSSE requirements of the office
• Manage services provided to the office cost effectively

Knowledge, Skills, and Abilities

• Prior knowledge of Maritime operations, Local law and regulations handling vessels entering to Indonesia port.
• Communication skills to engage terminal representatives, principal and/or vessels.
  
• Adept at Port and Immigration documentation
  
• Proficiency at basic computer skills including MS office and MS outlook.
  
• Must be professional in conduct and practice, and also reliable as each report are time critical.
• Creative, responsive and adaptive in a dynamic environment

Education/Experience:

• 5+ years operational management experience in a marine or logistics industry
• Project management experience
• Change management experience
• Service delivery against objectives & targets
• Degree or equivalent maritime qualification
• Management level qualification
• Project management qualification

Why Inchcape Shipping Services?
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance
• Healthcare
• Competitive salary
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!
Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We\'re looking for people who are ready to take on the most significant challenges of their careers.
If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.