Job Description

It\'s time to elevate travel out of the ordinary. Our experts have travelled to the farthest reaches of the world, exploring everything from the biggest cities to the smallest villages, from vast rainforests to tiny desert islands. We use our inside knowledge to craft trips that push the boundaries of your imagination.

The Opportunity

We are looking for an experienced travel consultant to join our sales teams in our Singapore office. You will be responsible for selling luxury holidays in a fast-paced environment to a wide range of guests and ensuring their every need is met. Our Travel Consultants are specialists so you will have first-hand knowledge of the destinations covered so you can create bespoke itineraries which meet the individual needs of our guests. From relaxing sunshine breaks, exploring the lush coral reefs or experiencing some of the finest spa getaways in the world, you will be arranging the perfect trip. Candidates must be passionate about travel and have either worked in a sales environment or luxury retail. Enthusiasm is key!

Responsibilities

• To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
• To work towards individual and team sales targets and meet Key Performance Indicators
• To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
• To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
• To meet guests on a face-to-face basis when required
• To contact guests on their return to receive feedback and create new enquiries
• To learn and become conversant with all computer software applications
• To work closely with all departments and Sales teams
• To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrating excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
• Inviting guests to the travel lounge when appropriate, or meeting them at their request
• Using sales skills to convert enquiries into bookings
• Responding to all enquiries in an efficient and timely manner
• Handling high volumes of guest phone calls during peak periods
• Management of invoices including handling payments, collecting guest details and organising pre-arrival information
• Completing all travel documentation within specified time frames
• Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
• Recording essential data and information using Scott Dunn\'s IT software
• Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Manager where necessary
• Booking of guest flights and managing reservations through Travelport
• Attending all internal and external training courses
• Conducting familiarisation trips abroad and presenting back to teams and update website
• Attending trade shows, and promotional events in Singapore and abroad
• Training colleagues with knowledge gained from areas visited
• Accounting for costs and margins on each booking
• Contributing to the team over and above standard sales and service requirements
• Such other duties as management may reasonably require from time to time

About You

• Enthusiastic and polite telephone manner
• Exceptional attention to detail
• Great organisation skills and the ability to multitask
• Previous sales or luxury retail experience

Values & Behaviours

All employees must promote, understand and apply Scott Dunn\'s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests\' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other\'s successes and have fun.

Location

We aim to find someone who would be office based at our premises in Raffles City, Singapore. Candidates will need to be resident in Singapore in order to have the necessary right to work.

Benefits

We offer very competitive salaries and a great benefits package including the following:

• 18 days annual leave plus bank holidays, rising by 1 day with each year of service (max 18)
• Company loyalty scheme (Travel Fund)
• Travel insurance
• Recognition awards throughout the year
• Social events

Applications close:

Flight Centre