Job Description

DHL Express - a company that connects people!What makes DHL great? Our People! We know each employee\xe2\x80\x99s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 World\xe2\x80\x99s Best Workplace\xe2\x84\xa2 by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment \xe2\x80\x93 to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today\xe2\x80\xa6We are looking for a Solution Expert based in Singapore or Cyberjaya, Malaysia.How will you contribute to the success of DHL?

• As a Solution Expert, you will play a key role in supporting Electronic Shipping Solution projects for our Global eCommerce business. This role will involve focusing on a specific platform or product, or across multiple platforms, with an emphasis on supporting the development and roll out of products within a certain region(s).
• Contribute to the creation and deployment of global customer-facing applications across all sites/languages in your scope of responsibility, including across multiple platforms and systems.
• Identify customer needs and requirements to support the development of specifications for improved functionality enhancements or new product features across various ESS platforms.
• Engage with internal stakeholders such as Marketing & Sales, Product & Pricing, OPS, CS to understand and translate commercial objectives into projects for ongoing Product Development.
• Support development of business solutions from concept to deployment through the product lifecycle, across multiple products and projects as needed.
• Ensure that requirements and specifications reflect country and customer needs.
• Support development of product roadmaps and contribute to the planning for product releases.
• Support development of documentation and training material, support processes, etc.
• Monitor critical success factors for the product and define support SLA business criteria.
• Contribute to ensuring programs and projects related to the product under responsibility are delivered to agreed time, cost, quality, and meet governance standards.
• Utilize analytics tools (e.g., Google Analytics, Adobe Analytics) to monitor application performance and user behavior. Generate reports and provide insights to drive continuous improvement and inform decision-making.

Do you have what it takes?

• A self-motivated team player
• Preferably degree qualifications in Digital Marketing, Marketing/Advertising, Business Administration or Computer Science, or related field.
• Preferably 5 years\xe2\x80\x99 experience developing customer facing technology/eCommerce solution in express logistic industry
• Experience in project management, and stakeholder management.
• Experience in high-volume, mission critical customer-facing technology/eCommerce solutions
• Familiarity with transportation software solutions in design collaboration, planning, and company-to-company collaboration.
• Strong understanding of electronic shipping solutions and global eCommerce platforms.
• Possess demonstrated leadership skills with ability to drive and manage key stakeholders.
• Keen attention to details, excellent organizational skills, and the ability to manage multiple projects simultaneously.
• Strong analytical skills and experience in using analytics tools like Google Analytics, Adobe Analytics.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic\xe2\x98\xb8 DHL Express Singapore Pte. Ltd. Aperia, 10 Kallang Avenue, Tower 2 11-10/18 339510 SingaporeDHL Express GHO (SG Office)DHL Express Singapore Pte. Ltd.
Aperia, 10 Kallang Avenue, Tower 2 11-10/18
339510 Singapore

DHL