Job Description

Date: 06-Jun-2022 Location: Kent Ridge Campus, SG Company: National University of Singapore

NUS Libraries seeks a skilled and knowledgeable individual to provide first-level technical support for maintenance of end user equipment (PCs, laptops and other IT hardware) before escalation to NUS IT support teams. The candidate will also provide operational support for room setup and event preparation, information literacy and outreach activities as well as for maintenance of building, facilities and related equipment. This position will be part of Digital Technologies and Access Platforms Cluster which aims to enable a collaborative and inclusive environment for experiential phygital learning and innovation.
Duties & Responsibilities

The candidate will be involved in the following tasks:

• Relocation, setup PC, laptops and other end user equipment for staff and students’ use
• Prepare library venues (theatrette, training room, etc) for training sessions and events
• Manage IT and end user equipment and maintain proper inventory of hardware and software
• Assist with the purchasing and receiving of new IT, AV and end user equipment and storage of unused equipment
• Manage condemnation of IT, AV and end user equipment
• Provide temporary loan of IT, end user equipment to staff
• Assist with library operations such as maintenance of building, facilities and related equipment
• Perform simple troubleshooting of IT, AV and end user equipment
• Liase with C2-ITSS and IT Care for IT and end user equipment matters and send faulty equipment for repair
• Perform other duties as assigned by Heads of Digital Technologies and Operations

Qualifications

Minimum Qualification: Diploma in Information Technology/ NITEC or Higher NITEC certificate in Engineering/IT or equivalent Years of Experience: minimum 2 years’ experience on IT, AV and end user equipment troubleshooting as well as venue management.
Knowledge & Skills required:

• Good analytical and problem-solving skills, reliable and proactive.
• Able to work independently as well as part of the team.
• Meticulous and good service-oriented attitude.
• Competent in Microsoft Office.
• Excellent computer skills for technical support of IT and AV equipment
• Good interpersonal and communication skills
• Relevant experience in user services and library technical work will be an added advantage

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required. Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus Organization: NUS Libraries Department : Resource Discovery & Access Employee Referral Eligible: No Job requisition ID : 15470