Job Description

Job Summary. Human Resource support for employees and managers for an assigned region/country/function. Provides first line communication to employees in a customer-focused manner and executes the administrative activities related to the employee lifecycle. Works with stakeholders within the company to identify trends and issues to recommend solutions and ensure continuous process improvement. The People Operations Specialist contributes to the employee experience for their region(s) or country (countries) supported.
Tasks & Responsibilities. Main responsibilities and tasks within assigned region(s) or country (countries): Operational activities and Communication

• Respond to written and verbal inquiries in accordance with SLAs from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to the appropriate COE or person.

• Identifying relevant trends and issues for recommending or implementing a remediation plan by using various systems and by speaking to stakeholders in the company to ensure the employees' needs are met and that processes are optimized.

• Administer people processing procedures that occur throughout the employee life cycle with agreed SLAs.

• Administer up-to-date processes, procedures and documents, aligned with standard operating procedures as well as current local employment law and legislation.

• Maintain and administer the company’s global HR system and tools.

• Document all internal queries according to standard operating procedures

Maintain records and employee files.

• Prepare and coordinate the actions around Payroll change reports and reviews according to pre-agreed timeline.
• Ensure data quality and execute appropriate audit procedures in accordance with Risk & Compliance controls.
• Explain regulations, policies, or procedures to employees and managers.
• Partner with relevant stakeholders on the on the continued updating of the employee handbook and HR content
• Organize and support facilitation of regional People events such as Ask.HR days. Support onboarding new People Operations Specialists and the onboarding of direct stakeholders regarding the People Operations processes.
• Liaise and partner with country specific stakeholders such as Advisory, Payroll, Recruitment, and other internal support functions and external vendors.

• Support various People initiatives, including project implementation and new procedures.

Experience & Education

• Bachelor’s degree from an accredited educational institution preferably in Human Resources or Business Administration

• Minimum of one years experience within the Booking.com people team or two years of experience in a similar capacity including data processing within a customer-facing environment, human resources experience is preferred.

Skillset

• Working knowledge of People database systems, preferably Workday

• Excellent English written and spoken skills

• Computer skills (SAP, Workday, MS Office, Google Suite)

• Basic knowledge of local labour law preferred

• Good communication skills

• Accuracy and eye for detail

Competencies

• Customer focus

• Communication

• Focus on results

• Adaptability

• Multi-tasking

- Analytic eye - seeing bigger picture

• Stress tolerance

• Problem-solving

• Data and analytics

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.