Job Title:
Sr Specialist, Global Analytic Insights
DIMENSION & SCOPE:
The Contact Center Performance Business Analyst will deliver analysis of contact center performance and customer satisfaction data in support of operational improvement initiatives. This position works on an analytic team to assess processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores. The Business Analyst will interpret performance trends, identify root causes behind the trends, and then contribute to the development of performance improvement efforts.
PRIMARY DUTIES AND RESPONSIBILITIES:
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