Job Description

Job no: 498490
Work type: Full Time
Location: Marina Bay Sands
Categories: Entertainment, Front Of House, F&B Management, Hotel - Management, Casino Management, Housekeeping

The steward/ess aboard the vessel enthusiastically supports the chief and second steward/ess in all hospitality related duties as needed. He/she has the ability to easily and professionally interact with guests, providing excellent service in every aspect of their on-board experience. This role requires knowledge of expert housekeeping and laundry protocols, fine dining and wine service. This individual is responsible for guest satisfaction onboard and must have the ability to anticipate owner/guest needs and exceed their expectations.
Job Responsibilities Operational

• Provides food and beverage services experience, housekeeping and leisure activities to the highest service standards.
• Supports the chief and second steward/ess to conduct pre-voyage inspections for all aspects of safe and successful voyage – Provision, cleanliness, adherence to the guest pre-cruise check list.
• Supports deck crew with lines and fenders on deck during departure and arrival
• Act quickly and appropriately during emergencies to ensure vessel and passenger safety

Leadership

• Maintain professional relationship with crew to ensure the safety, comfort and convenience of passengers

Compliance

• Operates the hospitality side of the vessel and aspects in accordance with the MBS Lifestyle Pte Ltd and Marina Bays Sands Pte Ltd standard operating procedures, checklists and limitations and as directed by the bridge and the Executive Director Luxury Operations.

Safety

• Participates in Emergency Response.
• Applies operational Risks Aversion
• Follow Marina Bay Sands Workplace Safety and Health Policy practices.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Observe activities; report any suspicious characters, items and/or activities to support team at Marina Bay Sands.

Collaboration

• Enable and support a culture of communication, collaboration, knowledge, and professional growth to build strong relationships amongst the OneMBS teams.
• Prioritize his/her own professional development and work with the chef and second stewardess to enhance skills sets with respect to leadership, communication, organization, and service operations.
• Work on other ad-hoc initiatives as required in a highly dynamic environment.
• Ability and willingness to work flexible days and hours as required by the business.
• Maintain a healthy work/life balance.
• Contribute ideas in support of the company vision, mission, value, and guiding principles.

Miscellaneous

• Practice well-mannered behavior and grooming according to company standards.
• Attend schedules meetings as required.
• Active involvement in Sands Care and sustainability programs.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements Education & Certification

• STCW 2010 BST

Experience

• 1 year experience as a stew

Competencies

• Having a good command of spoken and written English.
• Confident and charismatic personality with great attitude towards passenger and crew
• Risk averse
• Mature, meticulous, resourceful, organized, and able to work independently and under pressure
• Strong communication, management and interpersonal skills, superior leadership
• Maintain professional appearance ensuring highest levels of services experiences for passengers
• The individual possesses superior working knowledge of service skills – silver service, wine, cocktails, table setting, bartending, barista skills, housekeeping – laundry, stain removal, delicate surface care, beds and flowers.
• Ability to remain calm and give directions in an emergency situation
• Competent in reviewing financial accounts and propose forecasts and budgets of costs
• Must be able to travel and enter countries worldwide without restrictions and be eligible to apply for VISAS where these are required.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company. It is the Company’s preference to hire individuals who are fully vaccinated. If you are not fully vaccinated but have:

• Begun the vaccination process and are awaiting the 2nd/3rd vaccination appointment, or are within the 14 day period prior to being classified as fully vaccinated; or
• Are certified to be medically ineligible for vaccination against COVID-19 by a medical professional;

Please present proof of the above. Your understanding and support is much appreciated. Advertised: 14 Jul 2022 Singapore Standard Time
Applications close: