Job Description

• Location: Raffles Place

Responsibilities

• Provide all levels of End User support in one or more technologies (Windows, Mac, Mobile, CRM, Microsoft 365, Databases, servers, Active Directory etc)
• Effectively interfaces with executive level staff and\\or their administrative teams to understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Participates in service improvement meetings and works closely with other support groups on improving services and reducing incidents.
• Escalate or work in tangent with appropriate external support specialists or support groups on unresolved issues.
• Escalate hardware repairs to third party providers as needed.
• Installation of workstation, video and mobile hardware/software as required.
• Maintain accurate control in the asset database of deployed assets, recording/updating as needed.
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
• Interprets business issues and recommends best practices.
• Participate and involved in activities of functional area without direct reports but may be called on to direct the team\\project as needed.
• Responsibility for planning, budgetary control, and regular reporting of all IT efforts.
• Exploring, Incorporating, implementing, and testing new technology to the used in the organization.

Requirements

• Degree or Post-Graduate in Computer Science / Computer Engineering / Information Technology / Information Systems or equivalent
• With min 3 years of experience in a similar role and possess depth and breadth of in technologies required to support end user systems
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands on experience with computer networks, network administration and network installation

*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "System Admin End User Support"

Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Experis