Job Description

Job Summary

---------------

Sin Chew Alarm is seeking a proactive and technically skilled

Systems Support Engineer

to be a core part of our team. You will support our growing portfolio of electronic security solutions, playing a key role in maintaining, troubleshooting, and enhancing integrated security systems such as

CCTV, Card Access, Biometric, Intruder Alarms, Intercom Systems

, and associated

cloud-based monitoring platforms (ISMS, etc.)

.


This role critically

bridges IT infrastructure and physical security systems

, requiring developed specialist knowledge to ensure seamless operation, high availability, and optimal client satisfaction across our systems.

Key Responsibilities

------------------------

1. Systems Support & Incident Resolution

Provide advanced

Level 2/3 technical support

for integrated security systems, performing diagnostics, troubleshooting, and resolving complex hardware, software, and network faults, both remotely and on-site.

Resolve escalated system-related incidents

to identify root cause, develop solutions, and ensure uninterrupted operations.

On-Call Standby:

Be available for

on-call availability

with varied shifts (including nights, weekends, and holidays) to respond to and resolve critical systems-related incidents. Conduct

risk assessments

of systems and implement corrective actions.

2. System Maintenance & Optimization

Conduct proactive

preventive maintenance

activities, system audits, and scheduled upgrades/patching to enhance

availability, reliability, scalability, and security.

Install, configure, and maintain the hardware and software components of security systems, including networking tools and techniques required for deployment and monitoring. Develop

automated processes

to define, measure, and report on service quality, stability, and capacity. Analyse system performance and recommend solutions to

optimize the use of network and operating systems

.

3. System Design & Project Involvement

Collaborate with project teams during system

provisioning, installations, configurations, commissioning, and handover

processes. Develop new systems or system enhancements in accordance with business analysis and systems requirements, providing technical advice on installation, setup, and configuration. Define comprehensive system maintenance procedures and design effective security and integrity controls. Lead research initiatives for the development of

advanced and automated approaches

for system administration. Conduct

User Acceptance Tests (UAT)

for newly deployed or enhanced systems.

4. Client & Vendor Management

Manage the execution and monitoring of

Service Level Agreements (SLAs)

, ensuring objectives and targets are met or exceeded. Maintain accurate and detailed documentation for system configurations, support logs, and client reports. Liaise effectively with

vendors and suppliers

for technical support, warranty claims, and access to new technology information. Provide

end-user training

and technical guidance to clients, ensuring high service level standards.

Qualifications & Requirements

----------------------------------

Education -

Diploma or Degree in Electrical/Electronic Engineering, Information Technology, or a related field.

Experience -

Open to

New Hires

--on-job training will be provided. Candidates with 1-3 years of relevant experience are highly encouraged to apply.

Technical Skills - Essential:

Proficiency with

CCTV/VMS, Access Control, Intruder Alarm Systems

,

IP networking

(TCP/IP, routing, switching),

Windows OS

, and server platforms.

Certifications (Preferred) -

Relevant certifications such as

CCNA (Cisco), CompTIA A+/Network+,

or vendor-specific security system certifications (e.g., Milestone, Genetec, Avigilon).

SCTP/WSQ Advanced Certificate

or

Higher Nitec

in Security/IT fields is a plus.

Soft Skills -

Strong

problem-solving

abilities, effective

communication

, high

service level standards

, and the ability to work independently and collaboratively in a team setting.

OtherClass - 3 driving license preferred

for site visits and rapid on-site response.