Job Description

The Technical Implementation Specialist sits within the Customer Implementation group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, Move, Add and Change (IMAC).
This role can also be involved into sales and pre-sales stage to verify the pre-requisites for an accurate contract from technical side This role also provide consultancy to other roles within Customer Implementation group regarding technical/product related questions. This role owns customer technical experience during product on boarding phase.
Role Responsibilities:
Perform installations, upgrades and migrations of a mixture of products using globally consistent methodologies - both remotely or on customer site.
Execute tasks outlined in project plans and agreements with customers.
Liaise with customer IT departments to ensure efficient product installation and support. Drive potential product implementation issues to timely and successful resolution, minimizing and/or avoiding any customer impact.
Provide technical consultancy to other Implementation teams and Go-To-Market teams.
Collaborate with support partners and product specialists to ensure product specialization
Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing
Can work in a high pressure environment to deliver projects independently
Continually promote standard methodologies and elevate issues accordingly
Required Skills & Experience:
Excellent knowledge and hands on experience in operating systems (Linux and Windows) and networking technologies Experience in a customer facing technical service role
Good problem management, troubleshooting and analytical skills.
Ability to work with virtual teams to successfully deliver projects or resolutions to critical issues.
Independent worker with excellent time management and and able to work through crisis situations.
Proficient in English, able to use English as a working language with internal teams and customers
Multi-tasked, able to succeed in a critical environment
RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is an advantage
Knowledge in financial market is a plus
Graduate degree in technical studies or information technology with knowledge of computers, networking or use of technology in financial industry.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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The Technical Implementation Specialist sits within the Customer Implementation group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, Move, Add and Change (IMAC).
This role can also be i