Technical Support Analyst
Singapore 079903, Singapore
Job Description
b'
Job Purpose
To provide first and second-level support on faults and technical inquiries, 7 days by 24 hours, to the companys business and wholesale customers.
Responsibilities
Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers
Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers satisfaction
Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service
Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers enquiries and technical issues promptly handled by the team
Mentor and guide new hires to build up their competency on the job
Support ad-hoc projects
Diploma / Degree in Computer Science / Computer Engineering Minimum 2 years of relevant working experience preferably in telco/service industry Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies Excellent interpersonal and communication skills Ability to work on rotational shift roster and weekends / public holidays
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1306335
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore 079903, Singapore
-
EducationNot mentioned