Job Purpose




To provide first and second-level support on faults and technical inquiries, 7 days by 24 hours, to the company\xe2\x80\x99s business and wholesale customers.



Responsibilities



\xe2\x80\xa2 Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers

\xe2\x80\xa2 Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers\xe2\x80\x99 satisfaction

\xe2\x80\xa2 Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service

\xe2\x80\xa2 Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers\xe2\x80\x99 enquiries and technical issues promptly handled by the team

\xe2\x80\xa2 Mentor and guide new hires to build up their competency on the job

\xe2\x80\xa2 Support ad-hoc projects

\xe2\x80\xa2 Diploma / Degree in Computer Science / Computer Engineering \xe2\x80\xa2 Minimum 2 years of relevant working experience preferably in telco/service industry \xe2\x80\xa2 Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies \xe2\x80\xa2 Excellent interpersonal and communication skills \xe2\x80\xa2 Ability to work on rotational shift roster and weekends / public holidays