Technical Support Engineer, Applications

Singapore, Singapore

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Yearly renewable contract role, long term role
Working hours: 12 hours shift, 7.30am-7.30pm or 7.30pm to 7.30am, 2 days work, 2 days off on a rotation basis
Working location: Nearby Novena MRT

Scope:

Perform health check and shakedown support based on the work instructions
Perform application deployment using the tool as per the work instructions
Monitor alerts and take necessary actions as per the document
Collaborate with technical support team members to properly manage the applications and escalate when appropriate
Run monitoring reports or statistical reports for usage, performance or availability.
Document the solutions or work instructions for knowledge base
Meet SLA like response and resolution times for alert monitoring, deployment, shakedown, etc by partnering with support team
Attend to the tasks given by support team through phone, chat and email communication
On-The-Job Training will be provided

Requirements:

1-4 years of relevant experience in IT technical support
Passion to learn and to be part of a hardworking and winning team
Willing to work in a 24*7 environment
Ability to multitask in a fast paced environment
Excellent ability to learn and articulate software-related and technical concepts
Strong attention to detail when communicating with support team
Familiarity with Windows, IIS, web based consoles.
Knowledge in .Net or any tools will be an added advantage.

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