Job Description

Who are we? Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement. At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify the human experience and help people reach their potential. Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide. From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.

Your Role Kramer is looking for a Technical Support Engineer who will provide technical assistance and maintenance of Video Conferencing Equipment and Audio-Visual Equipment in ASEAN. This role will report to Regional Sales Director, ASEAN.

Your Role

• Identifies, investigates, and resolves problems on the Video Conferencing Equipment and Audio-Visual Equipment.
• Troubleshoot, provide service support and maintenance to partners as well as end users on the Video Conferencing Equipment and Audio-Visual Equipment which can be via phone, email or onsite.
• Responsible for creating and updating the relevant data in Salesforce; and to monitor the case to be closed timely.
• Maintain the data in Priority system relating to stock movement for any replacement goods.
• Conduct troubleshooting or products training to system integrators.
• Assist in the design and planning of seminars/exhibitions, and coordinating logistics to ensure the event runs smoothly
• Management of inventory stock for test gear and training tools

• You work efficiently and proactively to deliver results.
• You take ownership and responsibility of queries, issues and problems assigned
• You build trust, good working relationships and communicate effectively with your colleagues and across functions.
• You are your area of expertise and passionate about it, enabling it to support people to work better and achieve more.

• Diploma in Engineering
• At least 3 years of working experience in customer technical support, strongly preferred.
• Positive attitude, good work ethic and willingness to learn
• CTS certification will be an advantage