Job Description

What you will be working on:[Key Responsibilities]: xe2x80xa2 Manage HR, Payroll, Claims or System enquiries from in-service and ex-officers. xe2x80xa2 Perform basic troubleshooting of HRP System issues xe2x80xa2 Track and follow-up on each enquiry, and ensure that resolutions are provided accurately and within established service standards. xe2x80xa2 Troubleshoot medical entitlement and billing issues xe2x80xa2 Perform data verification checks in the system to ensure data accuracy, and coordinate with WOG agencies on such data checks. xe2x80xa2 Prepare and document processes in Standard Operating Procedures (SOPs), end-user checklists and briefing slides to WOG agencies. xe2x80xa2 Brief, train, educate and support agencies to help them better understand and adopt the new HRP system. xe2x80xa2 Work closely with Comms team and Module Leads on end-user communications. Prepare comms templates, send out comms and reach out to stakeholders such as WOG agencies, officers or Healthcare Service Provides. xe2x80xa2 Support various modules in service recovery. xe2x80xa2 Perform end-to-end testing of HRP System functions. xe2x80xa2 Prepare and send out salary/service recovery emails via the generic mailbox to affected WOG agencies or officers.What we are looking for:[Competencies Required]: xe2x80xa2 Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) xe2x80xa2 Excellent time management skills and the ability to prioritize work xe2x80xa2 Attention to detail and problem-solving skills xe2x80xa2 Strong organizational skills with the ability to multi-task xe2x80xa2 Experience in using SAP system and/HR or Payroll will be an advantageAbout Public Service Division:[About PSD] The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore. [Why Join Us] When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining the Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! You can also connect with us via LinkedIn at https://www.linkedin.com/company/public-service-division |People, Our Pride| Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest|

Public Service Division