Job Description

• Providing additional IT Support to the team.
• Perform inventory reconciliation on IT equipment, categorizing and documenting.
• Setup virtual events such as Townhall for in-person events.

Adecco is currently partnering with a MNC based in Singapore. We are now looking for an energetic and highly motivated individual to work at the intersection of IT and partners in this fast growing industry.

The Opportunity

• Opportunity to work in a IT industry
• Working hours: Mon - Fri (9:00 AM-6:00 PM)
• Job type: Contract, 12 months extendable

Key responsibilities:

• Management and monitoring of the Trading Voice & Recording infrastructure.
• Perform ready for business checks.
• Trading Voice Systems support:

o IPC Unigy Voice Recording Systems support: o Nice Trading Recording (NTR)

o Nice Fusion

o Verint Verba

• Troubleshooting any Trading Voice & Recording related issues
• Collect metrics for Third Line escalation.
• Create reports for Trading Voice Recording Operations and Senior Management teams.
• Create reports for Voice Recording Operations and Compliance/Litigation teams.
• Adhere to Internal Controls and procedures.
• Ensure deadlines and SLA are met.
• Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.

SKILLS REQUIRED:

• 5+ Years\' experience in a similar Trading Voice Support Role.
• In depth knowledge of Trading Voice Systems:

o IPC UNIGY Version 4 (Valid Certification required) In depth knowledge of Voice Recording Systems: o NICE NTR

o NICE FUSION

o VERINT VERBA

• In-Depth knowledge of Private wires and Hoot Networks.
• Professional experience, documenting, planning and managing platforms through their life cycle
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Excellent problem solving skills.
• Excellent customer-service and interpersonal skills.
• Excellent communication skills.
• Ability to prioritize along with good time management skills.
• Ability to collect and analyse Systems Trace Logs.
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets.
• CCNA and/or CCNA Voice Certifications

SKILLS DESIRABLE (But not essential):

• Knowledge of Cisco UCM, Skype for Business and Symphony.
• Knowledge of SBC (Oracle)
• Call Logging Systems.
• Experience with NAS and SAN systems.
• Knowledge of SQL Server and Microsoft Excel.

Preferred Qualifications:

• Experience in Product-based / Start-up environment highly advantageous
• You have a track record of recruiting great people and leading productive engineering teams
• You have a relentless focus on end-user and creating customer-centric solutions

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on \'Apply here\' to drop your resume or send to saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara

Registration Number: R1550224

Saghana Sithara
Direct Line: 6697 7876
EA License No: 91C2918
Personnel Registration Number: R1550224
JN -072022-84750_167229975491481