Training and Development Job in Accenture

Training And Development

Manila, Philippines

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Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to communication skills
Analyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

Responsible for content research, training outline creation, development of training evaluation measures, training materials development , knowledge assessment/ test design
Identify other non-traditional performance improvement initiatives

Training Delivery and Communication Coaching

Deliver capability development programs to employees such as coaching and training
Provide floor support and communication coaching to all employees including support team members
Develop communication assessment tools in line with project's goals/metrics
Proactively develop activities or modules to supplement existing programs or initiatives

Training Evaluation

Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators
Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews
Bachelor's degree holder
Must have at least 3 years of working experience in Training and Development in a BPO industry
Instructional Design or Content Development skills and experience
Experience in communications skills coaching
Must be willing to go back on-site once recalled

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