Job Description

Summary:Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.Duties and Responsibilities:A. Training and Development

• Designs training materials and courseware for programs needed
• Conducts research and collects reference materials for training
• Provides classroom training and follow-up support to various non-technical team members
• Collects follow-up exercises, evaluations, and questionnaires to improve course design
• Develops and maintains the train-the-trainer program
• Assists non-technical team members on projects and helps them recognize software program features
• Designs, updates, and conducts organizational training
• Coordinates new hire training, up training and recursive schedules and delivery
• Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations
• Develops Training Program review and analysis for business reviews with HCPO.
• Conducts Train the Trainer program for Presentation, Facilitation, and Coaching Effectiveness module. Evaluates training effectiveness through practical assessments.
• Experienced in handling process transition/migration

B. Business Process Support

• Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor
• Informs immediate superior regarding problems and other matters beyond limits of authority
• Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Functional Knowledge

• Bachelor's degree in any related course
• At least two (2) years of experience as technical trainer in the BPO or Shared Services industry
• Proficiency with Microsoft Office applications
• Excellent verbal and written communication skills
• Proven high level of creativity and versatility in developing course curriculum
• Effectively interact with all levels of the organization
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Basic knowledge on Project Management
• Demonstrates high commitment in providing training to various non-technical employees
• Ability to multi-task, prioritize and manage time effectively

Job Types: Full-time, PermanentPay: Php40,000.00 - Php55,000.00 per monthBenefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Late shift
• Night shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Training: 2 years (Required)

License/Certification:

• PHRN/USRN license (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)