Job Description

Job Title Training Specialist Training Delivery

• Deliver complex or customized hotel revenue / reservation training with high quality to external clients according to course content, audience and business needs; this includes below, but not limited to:
• Format: 1:1, group or webinar training
• Audience: users from a variety of departments
• Contents: Both the solution and best practices how clients should operate using our solutions
• Behavior: Maintain professionalism, patience and understanding, Provide a friendly training environment by being approachable to trainees, Act as an advocate of Amadeus and its products
• Preparation: Participate the call with Account Managers to identify the training needs when necessary, Communicate with the client a week in advance of training as a touch point
• Facilitation: Facilitate training on how to setup and configure the solution to ensure peak efficiency, Provide solutions or report the issues to the challenges arise
• Follow-up: Create and submit the course report using the latest template within a week as a training recap

Internal Collaboration

• Review all customer-related deliverables in advance of Training to ensure a seamless handover of information.
• Stay in regular communication with the Project Manager where issues arise that impact the delivery of training services.
• Update project deliverables to be used by Project Management, Consulting and System Engineering, and Solution Adoption Teams
• Meet established department guidelines for timely delivery of all documentation

Skill Responsibilities

• Maintain knowledge of all assigned engagements and perform all related responsibilities
• Maintain ownership of all travel arrangements including air and ground transportation
• Manage time and expenses and meet established department guidelines for submission
• Participate in skill set training
• Attend monthly department professional development days

Job Requirement

• Minimum Degree in Hospitality, Education, Training and Development, with minimum of 2 years’ experience in hotel industry and at least 1 year experience in revenue management role is a must.
• The Ideal candidate has a BA/BS in Hospitality, Education, Training and Development, or related
• The candidate has a good understanding of the business functions of the customers they train, as it is important to the collaborative functions surrounding solutions and support for customers with their training needs.
• Has an overall understanding of the day-to-day operations of hotels, from previous firsthand experience in the Hospitality industry.
• Require to conduct training to our Chinese Client, proficiency in Mandarin will be an added advantage.
• Ability to transfer the business and/or technical skills and knowledge and the inculcation of professional attitudes in order to facilitate learning and development
• Ability to work autonomously with minimum guidance
• Advanced Communication: Ability to a) communicate orally and in writing at an advanced level, b) manage telephone communication, c) use listening/questioning techniques, d) manage meetings/workshops efficiently, e) deliver advanced presentation
• Empathy: Perceives and understands other emotions and/or points of view by placing his/herself in their position. Has the ability to listen accurately and understands thoughts, feelings and concerns of others.
• Planning and Organization: Ability to manage priorities and time. Work effectively with others. Cope with multiple and changing demands, objectives and tasks.
• Initiative: Ability to take Initiative in his domain of accountability ie. begin or to follow a plan or task, without prompting or direction from others
• Self-management and Reporting

Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.