Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
For more information, please visit www.thermofisher.com.

Job Title: Training Specialist
Reports To: Senior Operations Manager
Group/Division: Instrument Enterprise services
Position Location: Remote Global

Position Summary:

• The Technical Digital Applications Specialist will partner within IES and drive digital, remote training and applications support and drive the One Thermo Solution. This candidate will be responsible for IES Digital remote hardware & applications services to collectively deliver remotely applying digital training, augmented reality, virtual integration, improving the customer experience. The ideal candidate will possess technical expertise in driving the overall One Thermo Solution.

• Partner in delivery of digital training within IES Specialists teams globally.
• Transitioning from onsite FSE support to content, digital, augmented reality support of applications.
• Creation of technical contents for internal service team and external customers
• Partner with the teams in driving digital training, application and hardware Solutions.
• Virtual Integration with Product Support Engineering improving services within IES global field service.
• Support of the One Thermo system Solution with hardware and applications support in delivering the workflow solutions for our customers.
• Working with multiple Business units in driving work streams for faster, easier service deliverables and new product introduction.
• Uses technical expertise, digital tools to guide FSEs and customers in resolving instrument issues.
• Integrates the knowledge gained from field issues into the factory and field service knowledge repositories and knowledge base
• Partner with colleagues’ divisions in driving digital work stream solutions and system integration training.
• Brings issues and recommendations from the field to the Service Integration Group Quality/Product Support/Manufacturing Engineering groups.
• Partner with the team in driving digital training, application and hardware Solutions.
• Works with the IES Training Department, collaborating on material with the factories, service integration and the IES specialists’ teams to conduct virtual training.

• Experience in areas with Thermo Fisher chromatography, Mass spectrometry, Elemental and spectroscopy laboratory products is required.
• Bachelor of Science degree: Science related, technical or other relevant degree, or equivalent experience with a high school diploma required
• Minimum of 5-10 years of technical experience in service operations and/or commercial environment
• Proven track record to recognize and identify problems on sophisticated electronic, mechanical and optical instrumentation maintained in a laboratory environment
• Ability to lead deadlines accurately, effectively and efficiently.
• Ability to work independently
• Capable of influencing peer group to deliver required changes.
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
• Self-starter, with a high level of motivation and strong interpersonal skills
• Great sense of urgency and an ability to involve others
• Solid communication skills, oral and written, and an ability to listen and process information
• Basic instructional abilities (training).