Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Transition Manager

Work Dynamics Singapore

What this job involves:

Staying at the forefront of operational excellence

As a Transition manager you will provide direction to ensure a comprehensive transition and implementation management to new accounts and sites won by Integrated Facilities Management (IFM), covering all aspects of delivery to ensure a smooth transition from incumbent service provider to JLL. This role requires you to be a team player and work with other members of the business lines to meet all key performance indicators required from each Transition.

The principal accountability of this time-bound role will be to drive to completion the renewal commitments made by JLL during the contract negotiations with our clients, to include but not limited to human experience organisational enhancements, technology platform implementation, governance / process frameworks to ensure sustainability of the changes.

Putting clients first\xe2\x80\x94always

Client satisfaction is second nature to us, that\xe2\x80\x99s why you\xe2\x80\x99ll make sure that we build and maintain good working relationships with our stakeholders. You\xe2\x80\x99ll be the single point of contact for our local service delivery during the transition phase. As such, you must develop deep understanding of the clients\xe2\x80\x99 key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You\xe2\x80\x99ll also see to it that our clients\xe2\x80\x99 outsourcing needs and our own objectives for the account are perfectly in sync.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You\'re also the one managing the governance process for the account. As such, you\xe2\x80\x99ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. Lead the team to roll out change control process effectively is also another challenge you need to take on. You will also ensure all functional specialist leads (SMEs/ Work stream Leads) participate during the Transition and Optimisation and provide required information for the success of the transition process.

Stakeholder Engagement

It is important that you are able to develop strong relationship and partnership with relevant clients as point of contact to ensure needs and expectations regarding the strategy and process of the mobilisation and transition are met. You will also need to partner with key stakeholders to ensure the strategies are tailored in accordance with feedback received from local Authority personnel. As the single point of contact during transition, you will provide ongoing and visible engagement with stakeholders to ensure client satisfaction metrics are achieved.

Driving team success

Apart from the technical aspects of the role, you\xe2\x80\x99ll also create a culture of collaboration, positive learning and teamwork. You\xe2\x80\x99ll identify your team\xe2\x80\x99s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You\xe2\x80\x99ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you\xe2\x80\x99ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• University degree or equivalent experience in relevant field
• 5-7 years\xe2\x80\x99 experience in change management with proven experience leading various types of change management programs
• Formal change management qualifications preferred, but not essential
• Strong analytical, organization and administration skills
• Fluent in English
• Proficient in Excel, Word, and PowerPoint

Critical Competencies for Success

• Ability to lead and work within a collaborative and supportive environment by providing clear direction, articulating parameters, and establishing professional working relationships
• Strong project management competency
• Strong ability to effectively engage with stakeholders including client and internal teams to manage and deliver mobilisation projects on schedule, within budget, and with a high level of customer satisfaction
• Exceptional written communication skills with ability to build relationships across various levels of business
• Proactive & professional approach to customer service and stakeholder engagement
• Ability to understand change requirements and turn them into action

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures
• Organised

KEY STAKEHOLDERS

Management Staff

Client Representatives

Sound like you? To apply you need to be:

We uphold excellence in everything we do\xe2\x80\x94and we\xe2\x80\x99re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least five years\xe2\x80\x99 experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You\xe2\x80\x99ll also need excellent organisational skills to prioritise work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we\xe2\x80\x99ll expect you to value this as well. You\xe2\x80\x99ll be the team\xe2\x80\x99s anchor in difficult days and their proud leader in times of success. Most important, you\xe2\x80\x99ll lead by example, and promote open, constructive and collaborative relationships at all levels.

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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