Job Description

Responsibilities

• Ensuring that transitions are planned and carried out in a timely manner and within budget.
• Keeping all parties involved with the transition updated on its progress.
• Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
• Providing company-wide guidance during unplanned changes, such as a shift in strategic directions/decisions
• Leading and facilitating Service Transition work-streams where required
• Developing and agreeing Transition acceptance criteria for services, and governing the delivery against them and/or managing the associated risk(s)
• Matrix management of transition work stream teams \xe2\x80\x93 coordinating and monitoring resources and actions as necessary
• Establishing and operating transition governance controls \xe2\x80\x93 in order to identify and manage areas of shortfall or risk and working towards mitigating these
• Working with Support and Service Delivery teams in order to develop and mature the Transition processes, and embedding these into methodologies used to deliver change
• Acting as the Service Management lead for new services during their warranty period \xe2\x80\x93 providing continuity between project and run-state stages
• Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
• Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools and documentation to support new or changed services
• Continually improving the Service Transition processes and ensuring the improvements are embedded into day to day activities
• Providing support to other Transition teams to ensure continuity of service is maintained on

Requirements

• Bachelor\xe2\x80\x99s degree in computer science, finance, or a similar field.
• At least 3 years\xe2\x80\x99 experience in transition management.
• At least 5 years\xe2\x80\x99 experience in project and program management.
• Excellent interpersonal and communication skills.
• Strong analytical skills.
• Excellent managerial skills.
• Formal ITIL v4 qualification (Foundation Certification). Practitioner is a bonus.
• Demonstrable experience of working within an ITIL Service Management framework
• Expertise in project/program management, as well as transition documentation, tools, and templates.
• Experience of managing service transitions/projects following recognised project methodologies (e.g. PRINCE2 / APM / PMI /Agile / Waterfall)
• Demonstrable experience of delivering business change \xe2\x80\x93 including matrix management of project/ work stream teams
• Previous exposure to service readiness, introduction or transition management roles
• Able to demonstrate an excellent customer service focussed approach
• Evidence of an understanding of new technologies and their support issues, in particular Cloud based and/or Cybersecurity
• Established interpersonal skills, initiative, communication, negotiating, influencing and team working
• Demonstrable experience of managing own workload, against a backdrop of external deadlines
• Demonstrable ability to build and maintain strong interpersonal relationships

Shortlisted candidates will be offered a 1 Year Agency Contract employment.