Visitor Experience Manager @ Gallery / Museum

Singapore, Singapore

Job Description


If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!Our client is a leading visual arts institution which oversees the world\'s largest public collection of Singapore and Southeast Asian modern art.JOB SCOPE

  • Develop, administer & maintain work roster
  • Maintain Standard Operation Procedures (SOP) accuracy
  • Workflow enhancement & improvement plans
  • Ensuring that staff are providing excellent customer service
  • Manpower deployment forecast & planning
  • Set goals for performance & deadlines
  • Manage a team of Executive, Supervisors & Ambassadors
  • Provide assistance and information to visitors
  • Perform sales transactions for gallery admission events & programs
  • Perform daily opening & closing of counter, including generating reconciling daily sales reports
  • Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
  • Pre-print tickets for group visits & ensure sufficient ticketing management for schools
  • Manage feedback & perform service recovery in accordance to stipulated guidelines
JOB REQUIREMENT
  • Working Locations - Nearest MRT will be City Hall MRT
  • Roster is provided, 5 days between Mondays to Sundays; 9am to 7.30pm
  • Working experience in tourism / art institutions / customer service is preferred
  • Service-oriented and customer centricity
  • Good communication and interpersonal skills
  • Self-motivated and good teamwork
** Note that this position is on a 1-year contract, subject to renewal** Interested individuals, please click APPLY button or send your resume to zhicheng.wong@adecco.comWe regret to inform that only shortlisted candidates will be notified.Wong Zhi ChengDirect Line: +65 8907 0479
EA License No: 91C2918
Personnel Registration Number: R22105888

Adecco

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Job Detail

  • Job Id
    JD1469959
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned