12 months contract role, with potential extension subject to performance and business needs
100% remote work
Our Client
A well-known social media company
The Opportunity
We are seeking a dynamic, analytical, process, detail-oriented Visualisation Analyst who can partner effectively and closely with our client's Business Messaging Group (BMG) Support team and across the BMG organization, and would be comfortable with ambiguity to manage and drive cross functional projects independently and thrive in the absence of process/oversight.
This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive and Presto to analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.
Job Responsibilities:
Use internal and external data to derive insights that will drive strategic business decisions
Build prototypes of analytical tools to help scale the procurement of insights
Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
Focus on process and continuous improvement of core metrics through automation and process enhancement
Conduct in-depth investigations leveraging large and complex data sets
Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support positions
Build/maintain reports, dashboards, and metrics that equips the BMG Support organization to scale successfully
Your Background
Minimum Qualifications:
Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
Demonstrated experience in storytelling with data
Experience working collaboratively with cross-functional stakeholders and partners
5+ years of SQL experience (creating and updating queries)
Experience with data visualization tools such as Tableau or packages in R/Python
Experience with reporting systems and data pipeline architecture
Communication experience in articulating issues to both technical and non-technical audiences
Preferred Qualifications:
Graduate degree in an analytical field
Experience with Customer Operations or Scaled Services
Experience extracting data from large/complex databases
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
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