Job Description

JOB DESCRIPTION: CISCO IPTEL ENGINEER High Level Scope of Work

• Incident Management Specialist on Cisco Unified Communications solution.

Key Activities

• To analyze and contribute to end to end telephony and contact center incidents resolution 8X5 on-site or in office premises for all users (Singapore and Overseas).
• To perform some Move Add Change Delete (MACD) for IPT/CC, in particular for VIPs located in Singapore

Key Responsibilities

• Perform identification of failure points, troubleshooting and resolution for IPT/CC & ecosystem faults.
• Liaise with the other Departments (Level 2 & Level 3) to resolve faults.
• Work with Service Desk to log and track faults, provide progress updates until resolution.

Key Relationships Internal

• Company USO and Singapore support teams, Field Engineers and Customer Service Managers.

Requirement Skills Set and Experience

• Technical Skills: Strong technical background & experience on CISCO IP Telephony 7 Contact Center products & services (CUCM & ecosystem)
• Previous Experience: Experience with telecom projects from a technical support perspective.

Customer facing experience.

• Communication: Proficient written and oral communication in English
• Analytical: Familiar with facilitating a team of appropriate experts to resolve issues and define detailed procedures and planning.
• Progress Reporting: Proficient in the methods and techniques for reporting the progress of activities against the plan.
• Cross- Functional and Intel - Disciplinary Awareness: Understanding the needs, objectives and

Constraints of those in other disciplines and functions.Required Qualifications Professional Qualifications: Engineering degree or equivalent in computer sciencesInitiative: Being proactive,taking action and anticipating outcomes. Proposing solutions and sharing themWith the team.Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placedUnder conditions of stress.Flexibility: Taking account of new information or changed circumstances and modifying understand of aProblem or situation accordingly.Influence and Persuasion: Influencing and persuading others to take a specific course of action when there is no direct line of command or control.Customer Focus: Understanding and keeping the customer's or client's needs continually in mind when taking actions or making decisions.Job Type: Full-timeSalary: $3,500.00 - $4,900.00 per monthBenefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay