Job Description

Overview

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the Bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the Production Services team is

• Client-Driven : Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure.
• Ensures the Resiliency and Stability of our Production Environment.
• Delivers the Bank's Client connectivity infrastructure & communications technology platform
• Supports and delivers Innovative end-user technology solutions.

About BNY Mellon

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries.

As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments.

BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

The opportunity:

Workplace Technology Services is focused on improving the workplace experience through solutions that will increase engagement, enhance productivity, and enable workplace flexibility, while empowering employees to deliver exceptional service to our business. Our team members use their technical skills and business knowledge to bring solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to make a difference, this is the place for you.

We are looking to add an experienced, hands-on technical leader for ourAsia PacificWorkplace Technology Services team. This role will be responsible for delivering an excellent end-user experience, providing leadership to a dynamic team across the region and forms part of the APAC Technology regional leadership team.

The candidate will need to be a thought leader and capable of thoughtful prioritization, have professional experience supporting an enterprise environment as well as experience managing a diverse team. As this role is focused on end-user excellence, the individual should have a technical background, underpinned by strong interpersonal and communication skills.

You are the right fit for this role if you have :

• Ability to think strategically and deal effectively with competing priorities and demands
• Experience working in a global matrix environment with proven ability to build strong stakeholder relationships
• Highly collaborative, able to effectively navigate organization boundaries
• Have hands-on approach to work and 'can-do' attitude to start and finish ideas execution.
• Enjoy simplifying complex problems, tackling interesting and meaningful challenges.
• Proven ability to prioritize and re-prioritize work due to changing business/client requirements
• Enjoy working in fast paced collaborative, agile and cross functional environment where talent is valued over job title.
• An excellent communicator, self-driven and entrepreneurial with a strong sense of ownership
• Fast learner and have interests to learn new technology and frameworks as needed
• Highly motivated and self-starter individual

The role:

• Develop and drive short to long term strategies on Workplace Technology for the region, ensuring transformational change is implemented in a timely manner
• Build and maintain strong client orientated productive relationships with the business and acting as the responsible focal point for the delivery and support of technology services within region
• Accountable for ensure compliance, risk and audit are delivered
• Change leadership experience to identify opportunities for different and innovative approaches to addressing organizational problems and opportunities
• Accountable for achievement of OLA/SLA-based onsite support service for each site within the region
• Build a team culture that focuses on exceptional customer service, ownership, persistence, and technical growth
• Establish goals and objectives for the team that clearly define expectations for success
• Provide excellent customer service through proper and proactive communication, a "can do" mentality, and a high degree of professionalism
• Develop and ensure adherence to standardized processes and procedures for the support of systems and applications
• Perform technical architecture, design, installation, troubleshooting, and advisory services for projects
• Ensure appropriate tools are available for the support team to conduct their role effectively, continually assessing fitness for purpose.
• Ensure governance is adhered to and manage risks to meet or exceed internal and external audit requirements (including all Production and Disaster Recovery environments).

Experience & Qualifications:

• Bachelor's degree in a Computer Science, Engineering or related discipline, or equivalent work experience required
• 10-15 years of technical and management experience required experience in the securities or financial services industry is a plus
• Hands-on project delivery experience
• Excellent stakeholder management and communication (verbal and written) skills

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.