Application Analyst And Support (channel Applications)

Singapore, Singapore

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Support day-to-day IT operations \xe2\x80\x93 production issue resolution.
Analyze issue raised by users or reported by monitoring system.
Perform impact analysis and suggest workaround solution.
Follow-up and follow-thru with vendor on the resolution till issue permanently fixed.
Understand the job dependencies and recover the job if there is any job failure. Be able to define and implement job automation.
Support regular simulation of DR scenarios.

Qualifications

Possess good knowledge on 3 tier-architecture application and able to:
Provide L2 support \xe2\x80\x93 Be able to understand the application architecture, and interfaces to upstream/downstream.
Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
Be able to conduct application capacity planning and perform performance tuning.
Be able to perform regular application review according to the technology security standard and follow up with necessary action plan to close the non-compliance item.
Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors
Technical skillset:

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