Job Description

To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

1. Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.

2. Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.

3.Independently debug and propose resolution/work-around for complex production issues.

4. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.

5. Coordinate across various teams to effectively manage production issues and maintenance activities.

6. Respond to User Requests, Incidents and follow up on Problems in a timely manner.

7. Ensure issues are reported, tracked, followed up and escalated timely.

8. Resolve or coordinate the resolution of issues with other internal teams and / or vendor.

9. Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.

10.Communicate and provide status updates on issues to business users, management team and other stakeholders.

11.Contribute to preventive system monitoring and alerting, where appropriate.

12. Support Change Management process and application releases.

13. Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.

14. Support IT Security activities e.g. health checks after security patches.

15. Support End-of-Day and End-of-Month overnight batch runs.

16. Perform and coordinate regular maintenance activities.

17. Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.

18. Analyze and challenge existing support processes to achieve continuous improvement.

Technical & Behavioral Competencies:

Technical (Must possess)

\xc2\xb7 Competent level of expertise in ORACLE PL/SQL.

\xc2\xb7 Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands

\xc2\xb7 Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.

Technical (Advantage)

\xc2\xb7 Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.

\xc2\xb7 Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.

\xc2\xb7 ITSM tool: ServiceNow

\xc2\xb7 Database performance & SQL tuning experience is a plus.

\xc2\xb7 Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

Functional

\xc2\xb7 Good knowledge on Supply Chain and Trade Finance.

\xc2\xb7 Understanding and experience in ITIL concepts.

\xc2\xb7 Possess good analytical, problem-solving skills and self-motivated

Qualifications

\xc2\xb7 The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.

\xc2\xb7 Minimum of Bachelor\'s Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.

Experience

\xc2\xb7 Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.

\xc2\xb7 Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.

\xc2\xb7 Experience in supporting Supply Chain and Trade Finance applications.

ITCAN