Assistant Manager Senior Active Directory Administrator

Jurong, Singapore

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Job Requirements and Qualifications:

Bachelor\xe2\x80\x99s Degree (accredited school) or equivalent with emphasis in computer/information science or information technology
5+ years of experience in IT infrastructure, Microsoft MCSE or later version is an added advantage
Very strong working knowledge of Microsoft Active Directory (AD) including AD based DNS
Comprehensive experience with enterprise multi-forest infrastructure models
Extensive knowledge of client / server operating systems (Linux, UNIX, and Windows), backend infrastructure services and networking, Group Policy Objects (GPOs), certificates, and their impact on Active Directory
Experience in Microsoft SCOM, SCCM and Microsoft Hyper-V or Quest backup systems
Knowledge of Identity and Access Management (IAM), authentication and authorization in particular
Able to work in project teams, under pressure, facilitate discussion, decision-making and conflict resolution
Excellent communicator, able to engage and effectively respond to diverse stakeholders
Basic understanding of Azure AD / IAM processes part of the Microsoft cloud
Willingness to participate in on call / shift work

Job Roles and Responsibilities:

Provide enterprise-level Active Directory service for global initiatives following through to implementation via collaboration with project and support teams
Own Root Cause Analysis and Problem Management for corporate Identity Management environment
Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
Manage customer satisfaction through effectively communicating and managing customer expectations
Provide training as required

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