Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Lending Services .

Principal Responsibilities

• Manages the activities within Lending Services so as to maximize the efficiency, effectiveness and productivity of the team. Ensures that service level agreements (SLAs) with the businesses are consistently met and that customer service levels are of a continuously high standard
• This involves managing the team onshore in Singapore as well as working with GSC teams supporting Lending Services in meeting the SLA for the business and interacting with the vendors involved in all the fulfilment related processes
• The objective is to deliver efficiencies through simplification, re-engineering, etc for sustainable saves and to be in line with the global standardization concept including compliant and control in the processes

Requirements

• A university degree is a minimum requirement or at least 4 years in managerial position
• Experience in managing a team and good interpersonal skills
• Strong knowledge of operational processes, a strong analytical mind and related regulations is required

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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