Job Description

What the role is:The Sector Leadership Development (SLD) team is dedicated to enhancing the capabilities of Social Service Agency (SSA) Boards and Executive Management, to help build strategic leadership abilities and bench strength toward strong SSAs that deliver effective and quality services. The team achieves this by providing sector-focused, effective, and innovative programmes that are thoughtfully designed to help Boards and Executive Management serve their best in their agencies. The team is committed to developing a strong pipeline, enhancing capability, and building a cohesive community of Board members and senior leaders.
This role conceptualises, develops, leads, and oversees Board and leadership capability development initiatives, projects and schemes. Other roles and projects may be included from time to time.What you will be working on:

• Understand the Social Service landscape, target audience (Social Service Agencies, SSA Board members, Social Service Professionals, especially those in leadership positions), and Stakeholders.
• Strategise, plan and lead the implementation of the Board Capability and Leadership Development initiatives to provide structured support to SSAs to strengthen their Board and leadership capability and capacity to provide adequate stewardship.
• Lead and manage all Board and leadership related conversations with key stakeholder groups, both internal and external, including but not limited to CNPL, SID, Charity Council, PSD, IHLs, to build an ecosystem of support for SSAs through strengthened partnership and leveraging on each other\'s strengths and services.
• Oversee and monitor the review and streamlining of these initiatives, polices and process, and document into standard operating procedures.
• Oversee the functioning of the team members, and motivate, engage and guide them for sustained efforts to achieve the team goals and KPIs.
• Supports the Sector Manpower and Leadership Development Team as required.

What we are looking for:Personal Competencies:

• Independent and resourceful
• Strong communication skills (written and spoken)
• Collaborative and team player
• Agile, able to multi-task, good time management skills

Skills & Knowledge:

• Strong customer service orientation
• Good presentation and project management skills
• Strong interpersonal and relationship building skills
• Ability to work with all levels of staff and stakeholders
• Social service sector knowledge is preferred
• Basic understanding/knowledge of leadership competency frameworks will be an added advantage.

Experience:

• Relevant work experience in relationship management, leadership development, and outreach work

About National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service