Job Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people-the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

The position will be to generate business from local SME and MNC client based in Singapore in alignment to CEVA's strategy, within Singapore country. The role reports to the Head of Key Account, Singapore & Malaysia or to the Director (Business Development, Singapore & Malaysia) and functionally to the Global Account Manager (Century Customer) and the Account Sponsor.

WHAT ARE YOU GOING TO DO?

• Identify MNC with local decision/local business opportunities and generate profitable sales in both new and existing accounts that meet and exceed new business revenue goals relating to the portfolio of customers assigned.

• Ability to understand unique customer supply chain requirements and drive a particular sector focus.

• Senior relationship management and service execution are two key components to insure account expansion/growth is achieved.

• Retention is key to grow portfolio of accounts across all product/service types within CEVA.

• Drive collaborative efforts between country and product leaders within CEVA to meet the needs of customers.

• Prospecting for all potential opportunities (Assign and New Accounts) and delivering compelling solutions, value and pricing

• Develop and expand new accounts that will encompass a strategic roadmap defining multi-year growth, targets by key supply chain

• Ensure healthy AR below 2 digit percentile

• Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.

• Conduct regular business review meetings for all customers and drive meeting content to ensure operations, support and execution teams are present to support these reviews.

• Conduct quarterly business review (QBR) meetings including executive sessions for strategic alignment between CEVA and the customer.

• Responsible to communicate all expectations on these review meetings to the operations and support teams for implementation or improvements.

• Develop a deep understanding of business streams of each customer and a detailed Relationship Map for each Account designated using CEVA's CRM system.

• Leverage on Sectors Focused Solutions to penetrate account growth and development (example: Use of case studies and key SMART solutions within CEVA)

• Work with implementation teams on new projects to ensure customer expectations are communicated.

• Work to define all customer reporting requirements with customer (Country/Regional/Global Levels and all KPI (Service Metrics) with customers to be reviewed in business meetings conducted.

• Lead and work with customer to resolve all contractual and commercial decisions in compliance with CEVA policies and terms.

• Accurate and timely update of all customer engagement activities and business development opportunities within C-View.

• Perform other duties as assigned by the line manager.

WHAT ARE WE LOOKING FOR?

• A good degree majoring in supply chain/logistics/transportation management/sales and marketing/international business

• Minimum 10 years related work experience.

• Minimum 3-5 years industry experience in business development or managerial and/or customer relationship management experience required.

• In-depth knowledge of all air, sea, ground and contract logistics products and services.

• Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.

• Strong background in sales and marketing and a proven track record in business development and growth.

• Demonstrated success in managing (KPI's) Key Performance Indicators.

• Demonstrated success in problem solving through use of data and information metrics and improvement to performance process.

• Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.

• Experienced in financial management (P&L's, Balance Sheets, forecasting and budgets) to effectuate return on investment.

• Manages complex or emotional customer situations promptly and professionally meeting commitments for service and assistance.

• Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.

• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitates the completion of team goals.

• Ability to work in a matrix organization along with virtual teams & build strong internal relationships with Sponsor/Global/Regional/Sector team leaders as required for the account.

• Good presentation skills.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.