Learn and be well equipped in knowledge on the products and services the restaurant provides to assist and address guest queries
Set up and prepare dining areas according to reservation list of guests and their respective requests, keeping in line with setting standards
Welcome guests to the restaurant and escort them to their seats
Be comfortable in explaining and recommending food, wine, and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc
Initiate and provide genuine customer service
Understand and anticipate individual guests’ needs to deliver personalized customer service
Closely observe and listen to feedback from guests and respond accordingly
Possess, or pick up, knowledge about food allergies, dietary restriction, common brands of beverages to facilitate smooth recommendations to guests
Manage and pace the firing of guests’ meal courses, according to their speed of consumption and interactions
Monitor dish courses for multiple guests, ensuring right dishes being served
Communicate with Chef on any changes and additions to guest requests
Remove each course plate before bringing out the next course
Process billings accurately and promptly
Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming
Any other duties as assigned by Management
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