Job Description

DSM – Bright Science. Brighter Living.™
Royal DSM is a global, purpose-led, science-based company active in Nutrition, Health and Sustainable Living. DSM’s purpose is to create brighter lives for all. DSM addresses with its products and solutions some of the world’s biggest challenges while simultaneously creating economic, environmental and societal value for all its stakeholders – customers, employees, shareholders, and society at large. DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company was founded in 1902 and is listed on Euronext Amsterdam.
More information can be found at www.dsm.com.


Purpose

In accordance with the Order to Cash (OTC) principles and guidelines, the CS & Logistics Agent takes ownership of the correct order processing and all communication related, for a correct order handling, respecting the boundaries of the supply conditions and focusing on customer satisfaction

Key areas of accountabilities/responsibilities

• Main point of contact between customers, sales and other internal departments
• Manage sales order in-take via email, Hybris, QuickLink and Web Portal. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry
• Professionally handle communication with customers and/or account managers regarding rush orders, order change requests, product availability issues, potential and/or known delays in product deliveries and orders under the minimum order value
• Monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with various functions – Sales/ Planning/ Finance/ Pricing Agent
• Monitor customer order patterns and escalate inconsistencies to the responsible Account Manager
• Handles customer complaints, collaborate with respective functions for complaints investigation and ensure complaint closure within expected timeframe
• Support sales management in the follow up on outstanding payments, monitoring and escalate credit limits issues where appropriate
• Connect with other functions (Planning, Logistics, QA, etc) within/ with other regions on stock availability/ customers’ requests
• Delivery creation & management
• Generation of shipping documentation and shipment arrangement
• Coordinating, tracking & expediting of shipment as required
• Flexibility with working hours to accommodate business needs and projects
• Ability to follow guidelines and processes, escalate to Regional Key User (RKU)/Team Lead/ Manager when there is violation
• Act as backup during departmental colleague’s absence
• Additional projects and/or duties based on business needs

Required Education & Skills

• Minimum Diploma with at least 2 years relevant experience in customer service, order management & Logistics.
• 
  Proficiency in Thai written and spoken to work with internal and external stakeholders
• Mandatory SAP knowledge and experience in SD & LE modules, MM module preferred
• Dynamic, excellent multi-tasking skills, high adaptability in changing work requirements
• Collaborative and a team player

The Procedure & Contact

Interested in this position? Please apply on-line by sending us your CV & motivation letter in English. Due to data privacy reasons we do not handle any applications sent by email. Please be so kind to use the link provided.

Reference check procedures and an assessment can be part of the DSM Recruitment & Selection Process. You will be informed when these procedures are required.

Working for DSM means the opportunity to really contribute to improve people’s lives and help solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.



Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
Royal DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext. For more information about DSM see http://www.dsm.com or connect on