Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 25/Jan/2023, 1:16:59 AM
Unposting Date : 08/Feb/2023, 5:59:00 PM


The Role Responsibilities
Accountable & Responsible

• Lead Delivery and maintenance of Automation/Intelligence technology, data quality strategy and enhancements (COOL, MSTR, PEGA, Azure, MSI).
• Align the strategic approach of all Resilience Pillars via coordination of the optimal centralised digitisation solution ensuring adherence to the overall group strategic direction.
• Responsible for delivery of Sentinel Resilience Automation & Intelligence capabilities globally.
• Provide such training as is necessary to New Staff, Existing Personnel and the GBS Resilience Hub on, Auto/Intel systems, processes, controls and standards across Group.
• Design new Resilience capabilities promoting efficiency and error reduction across all operations and BU\xe2\x80\x99s.
• Facilitate products transitioning to BAU and their subsequent ongoing support requirements.
• Drive T+I infrastructure alignment and support the overall data integration strategy of Group Resilience.

Consulted and Informed

• Changes to policies and standards relating to Third Party risk Management, T&I Resilience, Crisis Communication, Incident Management.
• Changes to control expectations from Group Resilience.
• Changes to Risk sub-type owner accountabilities in ORTF.
• Changes to Process Owner accountabilities in ORTF.
• Changes to procedures relating to risk management and governance.
• Changes to IT Development Procedures & Requirements.
• Changes to Vendor Procedures, interactions & requirements.

Strategy

• Accountable for interpreting the group\xe2\x80\x99s strategy and operational innovations to support changes in digital framework design such as but not exclusively, 3rd Party IT partnerships (vendor), outsourcing & cloud migration.
• Align, challenge and shape the supported outputs towards the Group\xe2\x80\x99s strategic agenda and encompassing external best practice, regulation and innovation.
• Embody the strategic vision, objectives, conduct and values of the Operational Resilience in addition to that of the Group COO overall Vision.
• Align the overall Resilience Digitisation Agenda across all pillars.

Business

• Accountable for interpreting the group\xe2\x80\x99s strategy and operational innovations to support changes in digital framework design such as but not exclusively, 3rd Party IT partnerships (vendor), outsourcing & cloud migration.
• Align, challenge and shape the supported outputs towards the Group\xe2\x80\x99s strategic agenda and encompassing external best practice, regulation and innovation.
• Embody the strategic vision, objectives, conduct and values of Group Resilience, Group COO and BU\xe2\x80\x99s in each and every solution proposed & delivered

Processes

• Drive first line + second line adoption of the digitisation of Resilience capabilities and controls.
• Innovate current BCM / OCIR / OpRes / BU processes via the implementation of enhanced digital intelligence, automation and people capabilities.
• Innovate GBS Resilience Processes, People and operations.

People and Talent

• Represent Group Resilience as Product owner of automated capabilities end to end.
• Grow a team of strong digitally oriented resilience programme staff.
• Establish a core of GBS resilience staff proficient in newly created capabilities to alleviate Key Person Dependencies.

Risk Management

• Represent Resilience in risk committees, operational resilience working groups, programme steering committee etc. to provide updates and influence positive outcomes relating to owned and supported capabilities.
• Ensure all appropriate measures for risk mitigation are followed in all owned / supported product developments and rollouts.

Governance

• Participate is such Programme forums as necessary to deliver products supported / owned.
• Ensure alignment in governance between the Programme, Programme PMO, Resilience Change, BU\xe2\x80\x99s Line 1 & BAU.
• Ensure that all Resilience Controls pertaining to owned / supported products are operating effectively, and any issues are identified and escalated in accordance with the Enterprise Risk Management Framework.
• Ensure owned / supported products are delivered to group policy and standards.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for living the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Resilience Unification
• Global Head, Group Resilience
• COO, TTO
• Heads, Operational Resilience for the Geographies, Business, Functions and GBS
• Head, Business Resilience
• Head, Crisis Management
• Head, Change Management
• Head, OCIR
• Head, Operational Resilience
• Group CISRO
• Group CISO and COO Trust, Data and Resilience
• Group Head Op Risk
• Global Head Technology Services
• Global Head SCM
• Group Operational Risk
• Group Property
• Group Internal Audit
• External Regulators

Other Responsibilities

• Apply Agile Thinking & Methodologies to all owned and supported Products.
• Live Agile Values and represent the Agile mindset of the Resilience Unification Programme.

Our Ideal Candidate

• 10+ years\xe2\x80\x99 experience in Relationship management in the Banking Operations
• Expert knowledge of MicroStrategy & the COOL, including data infrastructure
• Strong understanding of Agile Values, Methodologies and represent the Agile mindset of the Resilience Global Strategy a must
• Strong understanding of design, resilience, and a person with a strong mathematical acumen
• Expert Relationship Management and Stakeholder Engagement
• Lateral Thinking & Advanced Problem-Solving Capability
• Self-Motivating and Autonomous Operator
• Cross Border People Management & Resource Coordination

Role Specific Technical Competencies

• Business Facilitation.
• Management of Front-Line Risk.
• Execute Significant Change Management Initiatives.
• Facilitating Effective Coordination Between Business & Function.
• Business - Governance & Support.
• Resilience regulatory and operational experience.
• Resolution and Recovery Planning regulatory and operational experience.
• Crisis leadership and continuity planning within FIs.

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers