Job Description

Objectives of this role

• Collaborate with executive-level management in the development of performance goals and long-term operational plans

• Maximize efficiency and productivity through process analysis

• Set strategic goals for operational efficiency and increased productivity

• Work with team members with regards to development of financial and budgetary plans

• Analyze current operational processes and performance, recommending solutions for improvement where necessary

• Perform market analysis and provide recommendations on business expansion locally and internationally

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and challenges of key initiatives

• Draw on relationships with external partners and vendors to make decisions on operational activity and strategic goals

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely running of business

• Devise strategies for ensuring company growth, and implement process improvements

• Uphold the organization's policies and standards, and ensure that legislative regulations are being followed

• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
  

• Bachelor degree (or equivalent) in business administration, finance or related field, MBA or Master degree will be a plus

• Eight or more years in a senior leadership role in a relevant field

• Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management

• Proven ability to plan and manage operational process for maximum efficiency and productivity

• Ability to streamline or implement new structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

• Strong working knowledge of industry regulations and legal guidelines
  

• Experience in developing business plans and strategies

• Proven ability to develop innovative solutions that lead to increased productivity

• Superior negotiation skills for both internal and external purposes

• Advanced organizational, communication, and leadership skills

• Strong working knowledge of data analysis and performance metrics using business management software (ex: Microsoft Office, CRM)