Job Description

Company
Telenor Group
Singapore 307591 , Singapore
Category
Corporate functions
Type
Full Time

About the position

Telenor Group is a leading telecommunications company across the Nordics and Asia with 172 million customers and annual sales of around NOK 110 billion (2021) We are committed to responsible business conduct and driven by the ambition of empowering societies. Connectivity has been Telenor’s domain for more than 160 years, and our purpose is to connect our customers to what matters most. We have a leading Nordic position in mobile, broadband and TV services, as well as substantial activities in subsidiaries and joint venture operations, including mobile financial services and online classifieds in the Asia region. Worldwide, Telenor Group and our operations’ teams are 16,000 people strong. Telenor Procurement Company (TPC), established in 2017 and headquartered in Singapore, operates as a subsidiary of the Telenor Group. We deliver Global Category Management as a service to the Telenor Business Units, taking full responsibility for the end-to-end Sourcing process and performance of global spend categories. Functioning as one Global Procurement team across all Telenor markets, we enable Telenor’s strategic ambitions by becoming a centre of expertise in the pursuit of efficient operations. TPC seeks qualified procurement professionals that are comfortable working in a global setup in the fast-paced Telecom field. For more information, please visit our website (https://www.telenor.com/about-us/global-presence/telenor-procurement-company/) About the Team You will be a part of the Strategy and Transformation Team. The responsibilities of the Strategy and Transformation team is the ownership of the strategic transformation agenda within procurement which includes the end-to-end procurement process, digital strategy, spend visibility, competence development. In other words we maintain and improve the current procurement operating model and design the future operating we aim to transform into. In addition, we also are the home for new focus areas which is the case in this role which is related to providing procurement services to 3rd parties. In the role, you'll work at the heart of Telenor’s Global Procurement and play a key role in our new endeavour of providing procurement services to MNOs beyond the directly controlled Telenor portfolio. We have ongoing activities in this area and an ambitious agenda going forward and we feel confident that the right candidate will be excited to join us on that journey. Reporting Manager VP - Head of Strategy and Transformation What you will do

• Own the delivery of procurement services towards our customers across the customer life cycle for existing and new customers this includes customer management on all levels, escalation management, customer retention and spend migration
• Lead the initial integration phase towards new customers and drive the project management, initial engagement planning set-up, governance etc.
• Understand customer needs and coordinate internally with TPC’s category teams and technical experts to provide solutioning support to the customer
• Drive delivery of TPC’s key performance metrics towards the customer through close collaboration with the internal stakeholders
• Serve as the link of communication between key customers and internal teams and act as a single point of contact for the customer and represent the customer’s voice internally in TPC/Telenor in all matters
• Continuously improve existing processes, tools, and operating model based on customer feedback

We are fast moving, and the environment is dynamic thus there are likely to be changes in priorities, so we expect you to be flexible adjusting to new customer activities and priorities e.g. travel to customer site if needed also on short notice. Profile We seek a profile who has experience from relevant roles either a leadership role in procurement that has involved senior stakeholder management or from a B2B sales interface role optimally for a procurement service organisation or similar. The following personal characteristics will be critical to succeed in the role:

• Relationship builder and a people person
• Business development mindset and experience
• Be comfortable and have experience of engaging client executive stakeholders CEO and CXO
• A problem solver – capable of dissecting a complicated problem and evaluating it systematically
• Personal drive and high working capacity, with ability to push your ideas forward and challenge different views
• Strategic thinking, see the big picture and make sure activities are aligned with business needs
• Culture for continuous improvement and a “can-do” attitude among team members.
• Savvy business acumen – focused on impact and outcomes
• Inter-cultural sensitivity and excellent interpersonal and communications skills
• Human centered – someone with a good understanding of the importance of change management and respectful handling of resistance
• Customer-driven focus and ability to provide solutions in a fast paced environment
• Ability to counsel and influence decision-makers by creating clear recommendations that will be presented to relevant decision makers in the executive management and the Telenor board
• High level of integrity and ethics

Requirements – Education and Experience

• University degree within Finance, Business Management, Statistics, Engineering, Economics, Arts and Social Science, or equivalent

• At least 10 years working experience preferably most of the time within procurement and/or a customer centric role
• Previous experience working in an international environment, operating across countries
• Senior experience in project and program management

Additional requirements that would be desirable for applicants (+) Experience from telecommunications or other technical services industry (+) Experience from M&A or post-merger integration projects (+) Knowledge of languages from Telenor’s operating companies