Job Description

At Forrester, we\xe2\x80\x99re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That\xe2\x80\x99s why we\xe2\x80\x99re always looking to empower talented individuals to perform at their best every single day. We\xe2\x80\x99re proud of our community of smart people and vibrant voices who come together to do what\xe2\x80\x99s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

The Employee Experience (Human Resources) Specialist is a member of Forrester\xe2\x80\x99s global employee experience resource center. The EX resource center serves as the first point of contact for employees seeking EX-related support and is responsible for the operational support of the broader EX department. The team collaborates to resolve all employee inquiries and assist the internal EX team in executing various processes and projects critical to the company. To be successful, the EX Specialist must maintain detailed employee records, collaborate across teams and leaders to seek information, and work through a variety of employee needs and styles.

This particular role takes the lead on employee and operational support in the Asia Pacific (APAC) region, specifically Singapore, India, Australia, and Hong Kong. In addition to these core duties, this role will also be responsible for managing transactional APAC benefits and immigration inquiries.

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EX resource center global support

Support employees by answering questions via the EX resource center inquiry platform and through the shared phone line. Escalate and/or collaborate with others on cases as needed.

Initiate process approval chains related to all major employee changes (including promotions/comp increases, position changes, and schedule changes) and own processes from beginning to end, with a focus on efficiency, accuracy, and the employee\xe2\x80\x99s experience.

Administer RC processes for onboarding and offboarding new employees, which includes ensuring the completion of required paperwork, making any required updates to the HCM, and serving as a general resource for any employee support needed during these transitions.

Manage requests for new job requisitions/postings; collect compensation details, business justifications, and job descriptions while exercising urgency as needed.

Provide operational support to all EX functions on a variety of EX- and business-related projects and programs (i.e., annual review, talent calibrations, career development initiatives).

Identify and/or participate in projects that enhance employee experience and boost efficiency within the EX team.

Maintain the completeness and organization of employee personnel files and systems.

Provide accurate and high-quality data reports to EX team members and various business leaders.

Collaborate with team members in creating and/or reviewing EX process documents to pursue continuous improvement and alignment with global Forrester EX practices and philosophy.

Coordinate with external service providers or accessible platforms to complete any required tasks for employee immigration and international mobility needs.

APAC benefits administration

Maintain accurate employee benefit records in core areas such as group health, dental, vision, short- and long-term disability, life insurance, pension, and any other statutory benefits. Assist employees with benefits questions and consult with internal resources and appropriate vendors and/or external benefit consultant to resolve employee issues.

Conduct new hire employee benefits orientation sessions and follow up on applicable paperwork.

Review and maintain proper coverage for employees (i.e., enrollments, changes, etc.).

Administer new hires, life events, processes, and open enrollment, if applicable.

Administer APAC leaves of absence; coordinate with the director of benefits for complex leaves. Accurately track leaves in Workday.

Build and manage relationships with internal payroll teams and third-party benefits providers, brokers, and administrators.

Identify new compliance requirements and propose solutions to maintain compliance with local regulations.

Provide finance with required documentation, employee information, or audit reviews as needed.

Perform benefit transactions in HR system and third-party platforms for specific countries.

Provide additional support to the total rewards team as needed.

Participate in benefit benchmarking activities for the company.

Job Requirements:

A minimum of five years of human resources experience.

Good knowledge of multicountry, Asia Pacific labor regulations/processes and benefits.

Strong attention to detail and process; the ability to organize, prioritize, and multitask high volumes of work.

The ability to quickly adapt to change and reprioritization of work.

Excellent verbal and written communications skills, with discretion around sensitive company information and confidential employee matters.

Proficiency in Microsoft Word and Excel and good computer technology skills.

HCM experience is preferred; knowledge of Workday HCM is a plus.

Creative problem-solving skills; someone who approaches new situations with curiosity and a positive attitude, makes recommendations on possible solutions, and can successfully navigate ambiguity.

The ability to build rapport with the EX team and with internal clients (employees).

Passion for going above and beyond to create excellent employee experiences.

Proficiency in multiple languages is a plus.

Experience with Singapore immigration administration is a plus.

We\xe2\x80\x99re a network of knowledge and experience leading to richer, fuller careers. Here, we\xe2\x80\x99re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It\xe2\x80\x99s a place where everyone is given the tools, support, and runway they need to go far. We\xe2\x80\x99ll be right there beside you, every step of the way.

Let\xe2\x80\x99s be bold, together.

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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester\xe2\x80\x99s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer\xe2\x80\x99s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively \xe2\x80\x9cForrester\xe2\x80\x9d) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

By submitting your resume/CV, you consent to Forrester\xe2\x80\x99s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester\xe2\x80\x99s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

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