Executive (customer Service)
Job Description
Date: 21-Feb-2023 Location: Singapore, SG Company: ST Engineering Group
Executive (Customer Service) NSmen Payments Centre
Job Summary
To be well-versed in the payment policies/guidelines, operation of the Centre and the Internet eServices so as to close off all customers\xe2\x80\x99 queries satisfactorily in accordance to established service standards.
Key Accountabilities / Responsibilities
Handle customers\xe2\x80\x99 queries (phone / email) escalated from the general Call Centre
Handle walk-in customer
Handle 1st level trouble-shooting with regard to the Internet eServices
Escalating complex queries for superior\xe2\x80\x99s intervention
Engaging customer in change management campaign
Suggest improvement arising from interaction with the customers
Submit daily report in a timely manner
Job Specifications
EDUCATION
Minimum GCE \xe2\x80\x98A\xe2\x80\x99 Level / Diploma Holders
EXPERIENCE
Relevant experience in customer service is an advantage.
SKILLS
Meticulous Good interpersonal and communication skills. Result oriented
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Job Detail
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Job IdJD1274453
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned