Date: 21-Feb-2023 Location: Singapore, SG Company: ST Engineering Group Executive (Customer Service)NSmen Payments Centre
Job Summary
To be well-versed in the payment policies/guidelines, operation of the Centre and the Internet eServices so as to close off all customers\xe2\x80\x99 queries satisfactorily in accordance to established service standards.
Key Accountabilities / Responsibilities
Handle customers\xe2\x80\x99 queries (phone / email) escalated from the general Call Centre Handle walk-in customer Handle 1st level trouble-shooting with regard to the Internet eServices Escalating complex queries for superior\xe2\x80\x99s intervention Engaging customer in change management campaign Suggest improvement arising from interaction with the customers Submit daily report in a timely manner