Job Description

Join a team recognized for leadership, innovation and diversity

As a Field Service Engineer I at Honeywell Singapore, you will play a crucial role in the on-site installation, servicing, and repair of complex equipment and systems. This position requires a blend of technical expertise, customer-facing skills, and a commitment to continuous improvement in field service processes and product development.

Key Responsibilities:

Support On-Site Installation and Repair:

• Lead the development and refinement of processes for the installation, servicing, and repair of complex equipment on customer sites.
• Ensure high-quality technical standards are maintained during all on-site activities.

Technical Presentations and Training:

• Deliver technical presentations to customers, industry peers, and competitors.
• Contribute to the creation and revision of work instructions and customer-facing training guides.
• Educate customers and field technicians to ensure a comprehensive understanding of our products and services.

Documentation and Communication:

• Write and maintain clear, concise documentation used by field technicians.
• Utilize excellent written and oral communication skills to effectively convey information.

Continuous Improvement Initiatives:

• Drive initiatives aimed at improving processes related to field services and product development.
• Actively seek feedback and implement strategies for service enhancement.

Cross-Functional Support and Escalation Management:

• Work with cross-functional groups to resolve administrative issues related to equipment delivery and installation.
• Serve as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders to ensure swift resolution of complex issues.

Customer Service and Delivery:

• Validate customer requests and ensure the Right and Fast Delivery of services.
• Uphold a commitment to excellent customer service throughout all service activities.

Required:

• Previous industry experience in a technical or installation capacity.
• Strong customer service background.
• Excellent written and oral communication skills.
• Ability to provide quality documentation and effective training materials.

Preferred:

• Advanced degree in a related technical field.
• Demonstrated skills in delivering high-quality presentations.
• Experience in driving continuous improvement in technical service environments.

We Value:

• A proactive approach to problem-solving and process improvement.
• Team players who can collaborate effectively with diverse groups.
• Individuals who are passionate about delivering exceptional customer experiences.

Additional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SINGAPORE 486073 SGP

Engineering (GLOBAL)

Honeywell