Gelato Store Managers
Singapore, Singapore
Job Description
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Store manager: The role is responsible for the profitable delivery of the Gelatissimo experience and system within their store. This includes all elements associated with achieving customer, operational, financial and product outcomes. Key Responsibilities:
Shift system
- Strong ambassador and brand advocate for Gelatissimo
- Maintain store in line with brand standards and expectations
- Deliver consistent high standard customer experience
- Drive store profitability to achieve budget
- Ensure compliance with food safety & WH&S requirements
- Product production and merchandising to brand standards
- Lead, recruit, train and motivate instore team
- Plan and manage day to day operations of a store
- Formulate and implement local store marketing plans
- Weekly rostering responsibility for the store
- Submit payroll report monthly
- Store financial targets are met or exceeded
- Store standards consistently delivered to brand expectation
- Compliance with all food safety, WH&S and other regulatory requirements
- Customer ratings, complaints and feedback
- Rosters submitted according to budget in a timely manner
- QAR score above 85%
- To uphold organisational values and culture through personal conduct, work performance and interactions with others
- Behave with personal integrity and ethical standards and demonstrates honesty, loyalty and commitment in regard to self and Gelatissimo
- To constantly strive towards continuous improvement in all output/performance on a team and individual basis
- To participate fully in all appraisals, training, development and communication processes in line with Gelatissimo standards
- Optimise team effectiveness through cooperative behaviour with others and support the success of the Gelatissimo team and system
- Understand and comply with Gelatissimo\xe2\x80\x99s work, health and safety culture and systems
- Take responsible care for the health and safety of themselves and others
- Report hazards and incidents and participates in risk management, as required
- To support all Gelatissimo\xe2\x80\x99s products.
- Ability to delegate tasks effectively and ensure all workflow is handled efficiently by staff
- Strong leadership skills to assist in the guidance and training of new workers
- Excellent organisational skills for managing worker schedules, day-to-day priorities, and stock
- Ability to keep calm and level-headed in a high volume environment
- Excellent customer service skills for assisting with retail floor responsibilities
- Valid and current certification in Singapore Food Hygiene Certificate for food safety practices
- Experience in co-managing a team in a fast-paced environment
- Energy and the ability to engage your customers and build long lasting relationships
- Rostering and support in leading a small team
- Additional leave
- Employee discount
- Professional development
- Day shift
- Holidays
- Late shift
- Night shift
- Overtime pay
- Performance bonus
- Yearly bonus
Shift system
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Job Detail
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Job IdJD1295523
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned