Job Description

Job Summary To provide an appropriate welcome at the venue for all guests and looking after all aspects of their dining and reservations experience from reservation booking to post departure follow ups. Ensure compliance with standards of service and operating procedures. Adhere to regulations concerning health, safety and other compliance requirements in conjunction to managing brand standards, local government policies and procedures.

Roles and Supporting Responsibilities

• Receive all bookings over the phone and through the reservations system

• Ensure the restaurant is ready to receive guests prior to start of service and that both floor team and tables are ready in line with the operating standards and table appointments are correctly set

• Meet and greet all guests on arrival and bid them a fond farewell on departure in line with standards

• Maintain impeccable grooming standards in line with standards

• Being attentive to all guest requests and highlighting them to the ARM/RM as required

• Escort guests to their preferred or reserved table and seat guests according to the restaurant standard

• Train floor team on basic hostess standards

• Take responsibility of reservation stand and restaurant stationary

• Maintain responsibility of cleanliness and updating of all menus

• To build excellent rapport with the guests and maintain a file of guest preferences

• Be able to recognise our regular patrons and their needs and preferences
  

• 1- 2 years of working experience in a similar role

• Excellent customer service skills and friendly

• Positive attitude and excellent communication skills

• Well-organised and clean

• Keen for opportunities to learn and grow within the organisation

• Able to commit to shift work

• Location \xe2\x80\x93 Walking distance from Outram Park or Maxwell MRT Station