Job Description

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our prestigious restaurant as a Guest Relations & Reservations Specialist. As the face of our establishment, you will play a pivotal role in ensuring an exceptional dining experience for our esteemed guests. Your responsibilities will include managing reservations, providing personalized service, and delivering an unparalleled level of hospitality.

Key Responsibilities: * Reservation Management:

• Handle all reservation inquiries via phone, email, and other channels promptly and professionally.
• Maintain the reservation system to ensure accurate bookings, seating arrangements, and guest preferences.
• Strategically manage reservations to optimize table turnover and maximize restaurant capacity.
• Guest Relations:

• Welcome guests with a warm and friendly demeanor, creating a positive first impression.
• Engage with patrons to understand their preferences, dietary restrictions, and special occasions, tailoring their dining experience accordingly.
• Anticipate guest needs and provide personalized recommendations to enhance their visit.
• Customer Service Excellence:

• Deliver exceptional service at all times, ensuring guests receive the highest level of attention and care.
• Handle guest complaints and concerns promptly and professionally, aiming to resolve issues to the satisfaction of all parties involved.
• Foster a welcoming and inclusive environment for all guests, ensuring they feel valued and appreciated.
• Coordination with Restaurant Staff:

• Collaborate closely with the kitchen and service teams to ensure a seamless and smooth dining experience for guests.
• Communicate special requests and guest preferences to the relevant departments, ensuring all details are well-executed.
• Upselling and Revenue Generation:

• Promote special offers, tasting menus, and exclusive experiences to guests when appropriate.
• Utilize persuasive sales techniques to upsell premium menu items and wine selections, contributing to increased revenue.

Requirements:

• Proven experience in a similar role within a high-end restaurant, luxury hotel, or hospitality establishment.
• Exceptional communication and interpersonal skills, with a passion for providing top-notch customer service.
• Impeccable grooming and presentation, reflecting the restaurant\'s high standards.
• Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in reservation management systems and basic computer applications.
• Fluency in multiple languages is a plus.
• A genuine interest in the culinary world, fine dining, and gastronomy.

Join our team and be a part of delivering an unforgettable dining experience at our esteemed restaurant. If you thrive in a dynamic and prestigious environment, and you possess a passion for excellence, we look forward to receiving your application.

Cutting Edge Recruitment