Job Description

Position Objective:

• Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services
• Act as the first line of advisory service to the Shared Service customers in Australia, New Zealand and Korea for HR related matters and benefits (employees, managers, external candidates and providers)

• Serve as first point of contact for all HR related employee issues/questions via phone or email or chat;
• To verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information;
• To ensure all departmental filing (employee personnel file) is kept up to date;
• Management of employee life cycle from start to termination;
• Administer company benefits such as pension plan, medical plan etc, where applicable;
• Administer Leave requests;
• Administer predefined Learning and Development courses;
• Run pre-defined systems queries/searches where applicable
• Ensure company’s information portal is updated timely;
• Utilizes case management application when appropriate to track and monitor on-going employee issues or concerns;
• Ensure the accuracy of the Colleague Services process documentation;
• Ability to diagnose a problem and lead corrective efforts through effective communication and efficient execution.;
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.

• Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
• Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
• Exceptional customer service orientation
• Comfortable with a high-paced environment with competing priorities.
• Drives results and is solutions-oriented.
• Thirst for growth and ability to drive process improvements utilizing technology.
• Exceptional time management, organizational, prioritization and follow-up skills.
• Places high priority on data integrity and security, confidentiality.
• Able to build credibility with both individual contributors and the executive staff.
• Thirst for growth and ability to drive process improvements utilizing technology.
• Experience with employment laws and practices for the region they support.
• Must maintain confidentiality in all aspects of job responsibilities

• Tertiary education in Business would be advantageous

• Preferably 4 to 6 years HR administration experience in a corporate and/or Shared Service environment.
• Good knowledge of Microsoft office tools
• Experience with Workday or any other HR employee management system tool (i.e. SAP, PeopleSoft)
• Strong team player with ability to work with minimal supervision
• Good attention to detail
• Excellent oral and written communications skills
• Willingness to learn and develop.
• Flexible attitude.
• Experience working in HR shared services organization for established company is ideal.
• Experience with global HR Systems (e.g. Workday, ADP).
• Experience working across multiple disciplines and geographies in HR.

• Additional spoken/written languages (i.e. Korean) is an advantage as the role requires to read and speak with the internal customers in Korea.