Inbound Reservations Agent
Singapore, Singapore
Job Description
POSITION SUMMARY The primary responsibility is to process reservation requests for Marriott\'s global guests who are staying in Marriott\'s global brands of hotels.
Job summary
- Process reservation requests and support of basic loyalty and customer care requests.
- Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels.
- Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world\xe2\x80\x99s favorite travel company.
- Identify guest reservation needs and follow sales techniques to maximize revenue.
- Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
- Proficient in both spoken and written English to handle guests\' enquiries from Australia, New Zealand and Singapore
- Competent in multi-tasking
- Goal oriented and enjoys interacting with customer
- Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
- Fresh diploma or ITE graduates are welcomed as training will be provided.
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Job Detail
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Job IdJD1274106
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned