It Support

Taguig, Philippines

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JOB DESCRIPTION:

Install, test and/or upgrade operating systems and/or applications approved
Assist in general information technology support requirements within expertise
Facilitate restoration of service within the prescribed Service Level Agreement (SLA) on each incident
Escalating incident tickets that cannot be resolved to upper-level support
Perform routine AV equipment checks on conference rooms to ensure usability and readiness
Provide on demand support to certain events hosted within the client premises
Participate in system upgrade activities and perform any-in scope tasks
Comply with policies and safely procedures
Identify problems necessitating need-based solutions
Accomplish daily status updates of all pending customer complaints.

JOB SPECIFICATIONS:

Candidate must be graduate of Bachelor's/College Degree in any IT related course
With at least 1 year work experience in the related field
Knowledgeable in any technical side such as troubleshooting, installation, configuration, etc.
Must be knowledgeable in handling ticketing system/ticket management
Good communication skills
Flexible for shifting/rotational schedule
Willing to work in BGC
Can start ASAP

Job Type: Full-timeSchedule:

Education:

Experience:

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