Job Description

Company Profile: One of the Top BPO Companies in the Philippines located in Manila and Cebu City. This consulting company is known to provide customer service to companies around the world. Position: Japanese-Service Delivery Lead (With Signing Bonus)
Industry: BPO Company
Location: BGC, Taguig
Salary: Negotiable (depending on skills and Japanese level)
Schedule: DayshiftWork set-up: Temporary Work from HomeBenefits:

• Government Mandated Benefits

• HMO

• Work from home and Equipments provided

• Up to 20K Sign-in Bonus

• Other competitive benefits to be discussed by the company once hired

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Requirements

• Open for JLPT N2 Passer or level or Japanese National

• Japanese National can speak English

• Open for Japanese nationals who are currently in the Philippines.

• Atleast 4 years of experience in managerial

• Must have BPO/Shared Service experience

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Job Responsibilities:

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met

• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections

• Act as an escalation point for all Order-to-Cash related issues raised by the client.

• Communication with the client to ensure that the AR department complies with the latest changes in the procedures

Recruitment Process

• HR Interview

• Skills Interview

• Closing Interview

• Job Offer

• Onboarding requirements

• Report to project

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*Please look for Ms. CrissyVisit our website for more Japanese Job openings.https://jknetwork-jobs.com/Free Bilingual Consultation Formhttps://docs.google.com/forms/d/17vj1Pa69dHIBcxpLVXvUuWK-NvYYIU2NifpvjImBSSc/viewform?edit_requested=trueReferral Bonus:https://bit.ly/2CR9LNB*Job Type: Full-timeSalary: Up to Php200,000.00 per monthSchedule:

• 8 hour shift
• Day shift
• Monday to Friday