Job Purpose and Impact

The Transportation Support Coordinator proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis. Key Accountabilities

Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
Compile documentation of service incidents to be presented to the management for resolution
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
High school diploma, secondary education level or equivalent
Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
Excellent written, verbal, and interpersonal communication skills
Demonstrated strong client and customer focus
Minimum of two years of related work experience
Other minimum qualifications may apply Preferred Qualifications
Bachelor\'s degree in Business, Supply Chain or related area.
Minimum of two years of customer service experience